Customer Confidential: Untold Stories of Earned Growth

Ep. 33: Net Promoter at the heart of a transformation

Mar 5, 2015

55:00

forum

Ask episode

view_agenda

Chapters

auto_awesome

Transcript

info_circle

Episode notes

Safelite AutoGlass CEO Tom Feeney discusses what it takes to make car repairs less painful (12:23), teach customer-centric behaviors to staff (18:14) and inspire cultural change (30:23).

Home Top podcasts Popular guests Top books