Ninja Selling Podcast The Power of Creating Raving Fans
As many of you will be well aware, the marketplace continues to see a tremendous change and Matt and Garrett are back to offer more advice about how to survive in the current situation. Today, they talk about the importance of becoming an expert and turning your clients into raving fans that bring new business to you.
They begin by running through the present issues seen in today’s marketplace, and then move on to talk about the fact that many agents are switching businesses and trying to find the easy way out instead of honing their present skills. Matt and Garrett offer their sage advice to chase the hard business and also provide some steps on how to turn your clients into raving fans resulting in an increase in customer loyalty and referrals. Today's episode proves once again, that, in these days of significant change, our hosts remain reliable sources of calm, consistency, and infinite wisdom.
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Episode Highlights:
- The issues present in the current marketplace
- Getting new business
- The importance of honing your present skills
- Getting raving fans out of your clients
- How to chase the hard business
- Embracing learning opportunities and sharpening your skills
- How to negotiate for your raving fans
Quotes:
“There are so many moving parts that are happening in our marketplaces right now.”
“All the new business you want is inside your people, you just need to know ‘who are the people I need to be paying attention to?’, ‘Who do I need to be giving more time to?’ And this leads you to people that need your help.”
“If you want to create maximum raving fans in your business, figure out where the odds are low for your client to get success and become or understand how to help them navigate through that so they can have success.”
“For longevity of a business, you're actually going to do better by not chasing the easy business because the competition is going to be less at the hard business.”
“If you want to create raving fans, one of the highest value things that you can do for your clients is go to battle and negotiate for them.”
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