

A Hair Stylist
Jan 30, 2024
A hair stylist with 27 years of experience shares their approach to hairstyling, dealing with indecisive clients, and the influence of face features on hairstyles. They reflect on their journey to becoming a hairstylist and the unique relationships formed with clients. The podcast hosts discuss the book 'Working' and the significance of learning from mistakes. The speaker contemplates buying the salon, reflects on owning a larger business during the pandemic, and emphasizes the importance of faith. The chapter also explores different payment models for stylists and the importance of clear feedback in the hairstyling process.
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Origin of "The Hair Saint"
- Ona Diaz-Santin earned the nickname "The Hair Saint" from a grateful musician.
- His hair was dry and dehydrated, but Ona's treatment left him so happy he dubbed her a saint.
Holistic Hair Styling
- Ona assesses various factors like hair texture, density, and even facial features when styling hair.
- Eye spacing and ear symmetry can influence fringe and overall haircut choices.
Eliciting Client Preferences
- When clients struggle to articulate their desires, ask open-ended questions and offer specific options.
- Summarize their responses to ensure understanding and adjust based on feedback.