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“You have to demonstrate that you care—not only to those whom you're working for but also to the clients and customers that you work with. Every customer, every client, has to think that they are your priority.” – John Scott
The finer details of this episode:
Episode resources:
Timestamps:
Welcome and Introduction (00:00:00)
The host welcomes listeners and introduces the podcast's focus on young accounting professionals.
Finding Your Niche (00:00:23)
Discussion on how young CPAs can establish themselves as subject matter experts in their firms.
Demonstrating Interest (00:01:28)
Insights on how young professionals can show interest in their career paths.
Learning from Experience (00:02:06)
Reflecting on early career experiences and the importance of mentorship.
Taking Notes (00:03:00)
Emphasizing the necessity of taking notes during meetings to retain information.
Client Prioritization (00:04:00)
The importance of making clients feel prioritized and valued in service roles.
Being Present (00:06:10)
Discussing the significance of being fully present during client interactions.
Learning from Mistakes (00:08:00)
The value of asking questions and learning from early career mistakes.
Asking Questions (00:09:00)
Encouragement for young professionals to ask questions for better understanding.
Understanding Financial Statements (00:12:00)
The importance of analyzing financial statements for trends and insights.
Telling the Financial Story (00:13:33)
Discussing how to effectively communicate financial information to clients.
Advisory Skills (00:14:40)
Highlighting the shift from technical skills to advisory roles in accounting.
Practice and Repetition (00:14:52)
The need for practice and learning through trial and error in developing skills.
Aligning Interests with Expertise (00:16:00)
Advice on following personal interests to develop expertise in a specific area.
Constructive Debates (00:18:36)
The benefits of engaging in constructive debates to enhance understanding and perspectives.
Effective Communication with Clients (00:19:45)
Importance of understanding client communication styles to build effective relationships.
Being Available for Opportunities (00:21:11)
Encouragement for less experienced professionals to show interest and be available for new projects.
Continuous Improvement and Comfort Zone (00:22:43)
Advice on pushing oneself beyond comfort zones to progress in career and expertise.
Reading Client-Relevant Books (00:23:08)
Value of reading materials that clients engage with to enhance understanding and communication.
Demonstrating Care for Clients (00:23:50)
Emphasizing the importance of giving clients undivided attention to show genuine care.
Saying Yes to Opportunities (00:24:17)
Encouragement to accept additional responsibilities to foster career growth.
Managing Workload and Delegation (00:25:09)
Advice on assessing current tasks to allow for new opportunities without overloading.
Learning from Client Interactions (00:26:08)
The value of participating in discussions with successful business owners for professional growth.
Trust and Responsibility in Delegation (00:27:00)
Building trust through delegation and training to empower less experienced staff.
Navigating Career Advancement Conversations (00:34:26)
Strategies for discussing career advancement respectfully with partners in the firm.
Establishing Control Over Career Progression (00:35:35)
Importance of having a clear plan and goals to navigate career advancement.
Addressing Impostor Syndrome (00:37:15)
Managing fears regarding career paths and aligning expectations with supervisors.
Understanding Job Responsibilities (00:38:10)
Recognizing the differences in responsibilities at various career levels to ensure alignment.
Travel Experiences (00:39:27)
Discussion about personal travel experiences, highlighting favorite destinations and memorable moments.
Italy Trip (00:39:55)
Speaker shares insights on their recent trip to Italy, emphasizing beautiful scenery and local dining.
Travel Delays (00:41:11)
Narrative about flight delays affecting travel plans and the resulting hectic schedule.
Conference Speaking Slot (00:41:46)
Speaker discusses confusion over speaking schedule at a conference, leading to an unexpected situation.
French Air Traffic Incident (00:42:52)
Speaker reminisces about a past travel incident involving flight delays due to a strike in France.
Connecting with John (00:43:45)
Information on how listeners can reach out to John for advice and mentorship.
Book Publication (00:45:05)
Announcement of John's newly published book, "Judicial Dollars and Cents," available on Kindle.