How using a network of experts can dramatically improve customer service automation - Interview with Antony Brydon of Directly

How using a network of experts can dramatically improve customer service automation - Interview with Antony Brydon, CEO and co-founder of Directly, a leader in customer support automation that works with enterprise companies to launch and train virtual agents that double their automation rate. Antony joins me today to talk about asynchronous messaging, conversational interfaces, AI and expert networks.