On Rails

Kayla Reopelle: What Your Rails App Is Trying To Tell You

Nov 19, 2025
Kayla Reopelle, a lead software engineer at New Relic, specializes in observability for Rails applications. She shares insights on how observability goes beyond debugging—it's about building reliable systems. Kayla explains the principles of OpenTelemetry, emphasizing its vendor-agnostic benefits. She discusses signs that your app might need better observability and ways to leverage telemetry for adaptive behaviors. With practical advice on metrics and logs, she encourages developers to experiment and take control of their application's health.
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ANECDOTE

Personal Path From Pager To Agent

  • Kayla Reopelle used New Relic as a developer and it saved her during late-night pages.
  • That experience motivated her to join New Relic and work on the Ruby agent.
INSIGHT

Observability Reveals Unknown Unknowns

  • Observability helps you answer unknown unknowns by revealing internal state through outputs.
  • Kayla Reopelle says it captures how users interact so you can diagnose unexpected behaviors.
INSIGHT

Vendor-Agnostic Telemetry

  • OpenTelemetry provides a vendor-agnostic way to instrument apps so you can send the same telemetry to multiple backends.
  • Kayla Reopelle frames it as a replacement for vendor-specific agents that reduces tight coupling.
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