Fundamentals of Reliability Performance Monitoring

Monitoring reliability performance requires both measurement and reporting skills. Focusing on making decisions, we can tailor our metrics to improve our reliability program today. The right measures allow your team to spot problems and solve them.

Your customers measure the reliability of your products every time they use your product. The measure is often ad hoc and creates an experienced-based impression of your product's reliability. If you want to improve your customer's impression of your product's reliability, you have to understand and monitor the reliability performance of your product.

Some reliability measures are forward-looking, and some look back at what has occurred. None are perfect, yet many are useful for specific situations or classes of decisions. If the cost of unreliability is of concern, creating estimates of expected repairs and spares may provide insights into the current design decisions. Tracking the actual occurrence of repairs along with spare use provides feedback on your estimation process, plus helps you identify unexpected usage, possibly signaling a previously unknown problem to solve.

Let's explore a range of reliability and maintainability measures, including when and how they can help you solve problems and improve your product and program.

This Accendo Reliability webinar originally broadcast on 14 Nov 2017.

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To view the recorded webinar and slides, visit the webinar page.

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Establishing Reliability Goals

Consider both your customer and business expectations to create meaningful goals to guide your team's reliability decisions.