Marketplace All-in-One This company uses AI to make workers AI-savvy — and keep their jobs
6 snips
Apr 22, 2025 Ujjwal Singh, the Chief Product and Technology Officer at Multiverse, shares insights on how AI is revolutionizing employee training. He discusses Multiverse's Atlas, an AI coach designed to personalize upskilling and keep workers relevant in a fast-evolving economy. The conversation highlights the balance between technology and human interaction for effective learning. Singh also emphasizes the importance of accessibility in skill development, particularly for underrepresented groups, as organizations adapt to shifting industry demands.
AI Snips
Chapters
Transcript
Episode notes
AI Coach Drives Real ROI
- Multiverse's AI coach Atlas delivers personalized, on-the-job skills training, driving real impact.
- Atlas supports training in AI, data, and leadership, improving both employee growth and company ROI.
AI Coach Shows High Effectiveness
- Atlas AI coach usage grew 4x in six months, receiving over half a million messages.
- It maintains a 97% helpfulness rating by focusing on outcomes, not just chatting.
Blend AI and Human Coaching
- Use AI coaches like Atlas for learning guidance while reserving human coaches for motivation and complex explanations.
- Seamlessly hand off to humans when personalized human touch is needed.