Over the past couple weeks the COVID virus has gone through my household, and I’ve been too busy to put together a well researched podcast. But I wanted to share a story with you that I think some of you might be able to relate to. It is a story about where all of our time has gone. In the modern era we’ve traded customer service for convenience. This is my saga.

We think that we're saving time by online shopping, but sometimes that turns out to be the opposite of the truth. Join me while I take you through my personal saga in which I discovered that in the modern era we may have mistakenly traded good customer service for "convenience."

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Online convenience vs. customer service