Guest: Shruti Kapoor

LI: https://www.linkedin.com/in/shrutikapoor/

Topic: Call Coaching Done Right

Quick Intro:

One of my favorite topics - Call Coaching - Everyone knows they should. In fact a lot of people say that do! But in the real world call coaching does not happen nearly enough or as well as it should. The old school, sit next to your rep or coworker and hear what they say is NOT the way your reps should be learning, or how leaders should be teaching. That’s why I’m so pumped to have Shruti Kapoor on the show today! Shruti is an incredibly successful, Y-Combinator Accepted, start up CEO and Founder of Wingman. She has built one of the best call coaching softwares out there for reps and leaders, so she has access to 1000s of calls and data points on what really works and what doesn’t. But on top of THAT she is also a certified life coach, helping others on this crazy journey we call life. I can’t wait for her to take us on a journey today. Shruti welcome to the show!

Short and Sweet/Set the stage

1. Is there data that shows call coaching can have a big impact?

Core Questions

1. What should reps/managers look for in their calls?
2. What are some call best practices - Prospecting and Closing.
3. How often should reps and managers be reviewing calls.
4. In time vs Post Call Learning - The difference and importance.
5. What does the data show that makes a great call. What has wingman learned?.
6. [If we have time] Life Coaching - What is it and why should people consider having one?

Sponsor: Wingman at www.trywingman.com