Our Productivity Metrics Are Broken: An Argument for Usable Units of Service

In this CE-approved Beyond Clean Articles On-The-Go episode, Hank Balch discusses the shortcomings of traditional Sterile Processing productivity metrics and proposes a new approach called usable units of service (UUOS) -- "A shift to a model of usable units of service (UUOS) for the Sterile Processing industry would bring quality standards back into the productivity conversation where they truly belong. The concept of UUOS is simple. Instead of measuring productivity as worked hours vs. UOS (traditional UOS), the formula would change to account for…”

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