Five key trends that will define the future of customer service - Interview with David Mattin of trendwatching.com

Today’s interview is with David Mattin, Head of Trends & Insights at trendwatching.com, who help over 260,000 subscribers and 1,200+ clients understand the new consumer and uncover innovation opportunities through their reports and trend watching services.

David joins me today to talk about their September 2014 Trend Briefing - The Future Of Customer Service: Five trends that will redefine great service in 2015 and beyond.

This interview follows on from my recent interview: Quantifying the business value of a great customer experience – Interview with Peter Kriss of Medallia – and is number 120 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate, become more social and deliver better service.