The Stack Overflow Podcast Transforming enterprise workflows: How IBM is unlocking AI's potential
Jan 15, 2026
Matt Lyteson, CIO of Technology Platform Transformation at IBM, dives into the intricacies of AI adoption in enterprises. He discusses how IBM integrates AI into workflows to boost productivity and highlights the balance between innovation and risk management, including data privacy concerns. Lyteson also touches on the need for workforce reskilling and shares insights on effective governance, ensuring safe AI deployment. With stories about AI tools like Ask IT, he paints a picture of the future where domain experts collaborate closely with technologists.
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Outcome-Driven AI Strategy
- Matt Lyteson frames AI adoption by focusing on outcomes: productivity, workflow impact, and risk reduction.
- He separates everyday productivity gains from end-to-end workflow transformations to measure true business value.
Ask IT Replaced Tier-One Support
- Matt describes Ask IT: an AI front door that handled level-one support and lowered mundane work for humans.
- The pilot completed in ~100 days and improved agent satisfaction by removing trivial tasks like password resets.
Automate The AI Intake And Governance
- Streamline governance by reducing redundant review steps and standardizing intake into an enterprise AI platform.
- Provision full environments quickly and connect ethics, privacy, and platform checks to measure value end-to-end.