Don’t avoid workplace conflict

Lisa Stefanik, an expert in interpersonal dynamics at Chicago Booth, dives into the essential nature of workplace conflict. She explains how avoiding confrontation can lead to echo chambers, stifling innovation. Instead, conflict can serve as a valuable tool for better decision-making and collaboration. Stefanik emphasizes the need for open communication and accountability in corporate structures, advocating for discomfort as a pathway to constructive dialogue. By embracing tension, teams can strengthen their relationships and improve organizational outcomes.