In this episode of the Crisis Designer Podcast, André Borlido, Crisis Management & Business Continuity Specialist working in the luxury goods industry, shares insights on building resilience in a volatile, interconnected world. Drawing from his experience working with over 20 prestigious luxury Maisons, André highlights the value of crisis simulations in improving preparedness, decision-making, and response times.
André emphasizes the importance of tailoring scenarios to team maturity, incorporating realism to drive engagement, and fostering a safe environment for learning. He also shares best practices for scenario design and after-action reviews, stressing agility and adaptability as key to resilience in the luxury industry and beyond.
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