#31 - Offshore Your Legal Ops and More Advice From Abigail Nornoo, Head of Legal Ops at Standard Chartered Bank

From Ghana to London: Abigail recounts her remarkable journey, detailing her transition from Ghana to the heart of London's banking scene, and the inception of her exhilarating career at Standard Chartered.

Building from Scratch: Discover how Abigail pioneered the bank's legal ops function, tackling challenges head-on and expanding her role's scope through strategic innovation and leadership.

A Diverse Role: As Head of Legal Operations, Abigail navigates various domains, including financial management, risk operations, and analytics, underpinning the entire legal framework of the bank.

Team Growth Insights: Learn how Abigail strategically expanded her team from a solo venture to a 30-member powerhouse, emphasizing low-cost location benefits and establishing a Center of Excellence in India.

Managed Services vs. Outsourcing: Dive into a compelling discussion about the pros and cons of in-house managed services versus outsourcing, exploring flexibility and infrastructure necessities.

AI: The Future Frontier: Abigail shares exciting insights into the bank's focus for the next 12 months, centering on AI to enhance operational efficiency, highlighting the importance of experimentation and identifying potential applications.