The Bright Side of Life - Glenn Haussman

The true spirit of hospitality is the notion of giving without expecting anything in return.

If you show interest in what people are saying, are genuine and positive, people will feel comfortable with you and that can create great connections.

As times change, it’s always good to try and adapt to what the new times bring.

Always push harder than the next person, the hard work will pay off in the long run.

All the old rules that hospitality used to follow are out the window and now is the time to challenge yourself and try new business strategies.

You can use technology to understand your guests. Find out what your guests like and try to connect with them on that level.

Mass customization is the notion of creating individualized experiences for the masses of people.

Don’t let the fear of rejection hold you back. The only thing holding you back is yourself and how you feel about yourself.

The Bright Side of Life - Glenn Haussman - Episode #009