Only 20 percent of support teams provide self service and other customer experience trends - Interview with Jeff Titterton

Only 20 percent of support teams provide self service and other customer experience trends - Interview with Jeff Titterton CMO of Zendesk. Jeff joins me today to talk about the new Zendesk Customer Experience Trends Report 2019, the main findings of the report, what’s driving the widening gap between what customers expect and what companies can deliver and what can companies do to close the gap.