In this episode we were joined by Lee Roquet. Lee is the CEO of marketing agency Finch having previously held the role of VP of Customer Experience.
Lee shared his journey from Chief Customer Officer roles to now running a company and how this has helped forge his customer led leadership style.
During our chat, Lee also shared some tips on how customer leaders can better engage their own CEO’s and the wider C Suite in investing in and prioritising CX.
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The Business of Customer Love