In this episode, Jeff talks 'all things Customer' with Shep Hyken, Customer Service and CX Expert . Shep is a New York Times and Wall Street Journal Best-Selling Author. Shep's passion for the customer has lead to an extremely successful career including multiple books and in-demand speaking engagements.

Shepard Presentations, LLC was started in August 1983. As a customer service speaker and author, Shep Hyken helps companies build loyal relationships with their customers and employees.

Key take-aways from this discussion include:

Shep's six-step process for defining the client
The problem with technology is not the technology
The role of AI and the customer
The best personality/mentality for customer service and sales folks
The three parts to being a great sales person
The best way to cut down on customer churn

"Great service is mistakes handled well" - Shep Hyken

Connect with Shep on LinkedIn https://www.linkedin.com/in/shephyken/

Connect with Jeff on LinkedIn https://www.linkedin.com/in/jeffpedowitz/

Learn more about The Pedowitz Group https://www.pedowitzgroup.com/

Download a free chapter of Jeff's book 'F the Funnel' https://jeffpedowitz.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Season 8. Episode 4: What the customer expects: Shep Hyken, Customer Service and CX Expert, Shepard Presentations