Building a thriving dental practice isn’t just about the latest equipment or sharp marketing strategies—it all starts with how you invest in your people.

In this episode, we're bringing on Zach Shelley, a seasoned practice manager, to unpack why the real secret to practice growth is intentional team development. Zach shares hard-won wisdom on how prioritizing team education, meaningful leadership, and continual improvement fosters loyalty, accountability, and performance within your office.

Together, we tackle the biggest myths around team investment—like the fear that investing in team members will only lead them to leave, and how to handle team members who may not seem to recognize these investments. From the nitty-gritty of onboarding your first office manager to setting up practical systems for accountability, communication, and stress management, Zach offers actionable strategies no practice owner should miss. The episode is packed with real stories, book recommendations, and hands-on tips for leaders who want a healthier, high-performing work culture and a more balanced life outside the practice.

What You'll Learn in This Episode:

Why team investment pays off more than you think (and how to make it count)
Myths about investing in staff loyalty—and how to overcome them
How to set up new practices for success by starting with your office manager
Simple strategies for accountability without micromanagement
The “checking in, not checking on” communication technique to build trust
How to use associations like AADOM for ongoing practice growth
Metrics for tracking your team development ROI
Tips for addressing performance issues with compassion and clarity
Practical, cost-effective ways to invest in your dental team—no matter your budget

Tune in now to discover the proven strategies that transform dental teams from average to exceptional!

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Sponsors:‍

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Guest: Zach Shelley

Business Name: Dental Office Manager Leadership Network

Check out Zach's Media:‍

Website: dentalomleadershipnetwork.com

Facebook Group: facebook.com/groups/domln

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Love the Podcast? Let Us Know How We're Doing on Apple Podcasts!

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Host: Michael Arias

‍Website: The Dental Marketer

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Join this podcast's Facebook Group: The Dental Marketer Society

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p.s. Some links are affiliate links, which means that if you choose to make a purchase, I will earn a commission. This commission comes at no additional cost to you. Please understand that we have experience with these products/companies, and I recommend them because they are helpful and useful, not because of the small commissions we make if you decide to buy something. Please do not spend any money unless you feel you need them or that they will help you with your goals.

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