Gaurav Mittal, Executive Vice President of Ethoca, a Mastercard company, shows that the post-purchase space represents an opportunity for our industry. It's where customers want convenience, autonomy, and trust but many of the players today have not been able to meet their demands.
Mittal brings a unique insight into how tools like digital receipts and subscription management delivered within the banking app can improve customer experience. What’s more, this mission to ease post-purchase tasks like cancellations brings with it cost reductions and operational efficiencies for merchants and banks as well — and our guest today tells us how to build for the hard to achieve but ideal solution: a partnership landscape where everybody wins.
To learn more about how merchants and banks can leverage subscription management tools and digital receipts to better serve customers as well as positively impact their bottoms lines download this whitepaper: https://www.library.tearsheet.co/ethocawp
Tearsheet Podcast: Exploring Financial Services Together