The Bid Picture with Bidemi Ologunde 194: Dial "0" for Customer Care.
In this episode, host Bidemi Ologunde discussed ongoing changes in the customer service landscape and the consequences for the retail, travel, and hospitality industries.
Timestamps
Part 1 – "Chat bots have checked into a hotel near you." (1:33)
Part 2: "They refunded him for missed expenses and also gave him a travel voucher." (6:02)
Part 3: "Calm down and allow me some time to work." (13:04)
Part 4: "They are more likely to deliver service with a smile you can hear over the phone." (20:47)
Part 5: "Then they realized that ringing up groceries was a lot more complicated." (25:37)
Part 6: "They think voice calls are unscalable, inefficient, and expensive." (31:00)
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