43 - How To Better Understand Your Target Audience With Anna Furmanov and Nicholas Scalice

You can and should do voice of the customer research at your startup, ongoing.  

Ongoing, because things change pretty quickly in the world, and you want to have a good pulse on what's happening in the world of your target audience.  

In this episode I spoke with Nicholas Scalice, host of the top-rated Growth Marketing Toolbox podcast, on the topic.  Nicholas and I talked about the process to use to better understand your target audience including: 

What is voice of the customer research;

How to collect feedback (I created a resource for you that's linked below);

What questions matter;

How the process works for B2B and B2C;

Tools for conducting better customer interviews;

Where companies go wrong.

Here's a link to the playbook I wrote for you to use, including the questions google doc: https://furmanovmarketing.com/playbooks/use-these-6-steps-to-build-personas-like-a-boss

Here's a link to where you can find more info: https://growthmarketingtoolbox.com/anna-furmanov-customer-research/

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You can find Anna on LinkedIn: www.linkedin.com/in/annafurmanov or visit this website: www.furmanovmarketing.com

Thanks for listening!