Guardians of Trust: The CISO’s Strategic Role in Global Non-Profits

In this episode, Dr. Dave Chatterjee sits down with Pam Lindemoen, Chief Security Officer and Vice President of Strategy at the Retail & Hospitality Information Sharing and Analysis Center (RH-ISAC), to explore the CISO’s evolving role in global nonprofit organizations. Moving beyond traditional corporate metrics of cost and compliance, Lindemoen reveals how cybersecurity leadership in the nonprofit sector is ultimately about preserving trust, protecting donor data, and sustaining mission-driven operations. Drawing on three decades of experience across healthcare, finance, and retail, Lindemoen shares how RH-ISAC has become a collaborative force multiplier, enabling member companies to detect, respond, and adapt collectively to cyber threats. Through the Commitment–Preparedness–Discipline (CPD) framework, Dr. Chatterjee and Lindemoen illustrate how leadership, empathy, and shared intelligence drive resilience across the nonprofit ecosystem.

Time Stamps

• 00:49 — Dave introduces the topic and Pam Lindemoen’s professional journey.

• 02:49 — Career reflections: from IT foundations to cybersecurity leadership.

• 04:23 — Inside RH-ISAC: a trusted model for cross-industry collaboration.

• 07:06 — Navigating dual responsibilities—defending RH-ISAC and empowering members.

• 09:09 — Governance, trust, and relationship management in a global community.

• 12:27 — RH-ISAC’s differentiation and member-driven value.

• 14:00 — Leadership through listening and connection.

• 20:50 — Advice for CISOs exploring nonprofit leadership paths.

• 24:26 — Real-world example: supply chain attack mitigation through shared intelligence.

• 27:55 — Final reflections on collective trust, collaboration, and resilience.

To access and download the entire podcast summary with discussion highlights - https://www.dchatte.com/episode-94-guardians-of-trust-the-cisos-strategic-role-in-global-non-profits/



Connect with Host Dr. Dave Chatterjee

LinkedIn: https://www.linkedin.com/in/dchatte/

Website: https://dchatte.com/

Books Published

The DeepFake Conspiracy

Cybersecurity Readiness: A Holistic and High-Performance Approach

Articles Published

Ramasastry, C. and Chatterjee, D. (2025). Trusona: Recruiting For The Hacker Mindset, Ivey Publishing, Oct 3, 2025.

Chatterjee, D. and Leslie, A. (2024). “Ignorance is not bliss: A human-centered whole-of-enterprise approach to cybersecurity preparedness,” Business Horizons, Accepted on Oct 29, 2024.

Isik, O., Chatterjee, D., and Lourenco, D.A. (2024). “Getting Cybersecurity Right,” California Management Review — Insights, Accepted for Publication, July 8, 2024. 

Chatterjee, D. (2023). “Mission critical – How American Cancer Society successfully and securely migrated to the cloud amid the pandemic,” I by IMD, March 13, 2023.

Chatterjee, D. (2022). “Preventing security breaches must start at the top,” I by IMD, September 28, 2022, Institute for Management Development, Lausanne, Switzerland

Chatterjee, D. (2022). “Making Cybersecurity Readiness Mainstream,” Executive Blog Post, NETSPI, March 1, 2022

Benz, M. and Chatterjee, D. (2020). “Calculated Risk? A Cybersecurity Evaluation Tool for SMEs,” Business Horizons, available online from May 4, 2020

Chatterjee, D. (2019). “Should Executives Go To Jail Over Cyber Attacks,” Journal of Organizational Computing and Electronic Commerce, Vol 29, Issue 1, pp. 1-3.

Abraham, C., Chatterjee, D., and Sims, R. (2019). “Muddling through cybersecurity: Insights from the U.S. healthcare industry,” Business Horizons, July 2019.