The Skeptics Guide to Emergency Medicine cover image

The Skeptics Guide to Emergency Medicine

SGEM#445: Why Can’t We Be Friends – Conflict in Emergency Medicine

Jul 6, 2024
Dr. Lauren Westafer discusses conflict in emergency medicine, focusing on a case of discharged patient without antibiotics causing conflict with their primary care provider. Topics include workplace rudeness, professional bias, clinician conflicts, effective communication strategies, interdisciplinary collaboration, and managing conflicts at individual, team, and institutional levels.
46:53

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Quick takeaways

  • Create a culture of shared respect and effective communication to address conflict in emergency medicine.
  • Implement formal communication training, standardized protocols, and clear guidelines to mitigate conflicts in the ED.

Deep dives

Conflict in Emergency Medicine

Conflict in the emergency department can stem from various sources, including individual, team, and systemic factors. This conflict often arises from disagreements in clinical decisions, patient management, communication breakdowns, and resource allocation. Addressing these conflicts requires a focus on creating a culture of shared respect, effective communication, and tailored solutions that consider the specific site's challenges.

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