O11ycast Ep. #81, Observability 3.0-vNext-final-DRAFT with Hazel Weakly and Matt Klein
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May 14, 2025 Join Hazel Weakly, a systems thinker tackling complex socio-technical issues, and Matt Klein, CTO of Bitrift and Envoy creator, as they delve into the future of observability. They discuss the evolution to 'observability 3.0', emphasizing the integration of technical and socio-technical challenges. Hear insights on the cost implications of observability tools, the necessity of optimized system design, and the transformative potential of AI in enhancing real-time workflows. The duo advocates for perceiving observability as an investment rather than a cost.
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Observability Cost Multiplies Rapidly
- Companies use many observability tools, storing data redundantly 10-20 times per request.
- This redundancy rapidly inflates observability costs beyond business growth rates.
Observability Data Often Unused
- Most observability data captured is never actually read or used.
- This unseen data causes unnecessary cost and can negatively impact user experience, especially in mobile environments.
Nines Don’t Mean User Happiness
- High reliability metrics alone don’t guarantee user satisfaction.
- User experience must guide observability focus, beyond traditional success rates.