Having an Open Heart Posture - Aaron Anderson

When coming up with a business plan, you need to have a clear goal or thesis that represents your values and what you want in the future.

Hospitality is providing a warm and safe environment for a guest. No matter what the guest is going through, making sure they are feeling safe and welcomed can bring plenty of relief.

Getting to know people on a personal level and understanding what their feelings are is a big part of hospitality.

It’s important to keep an open heart and listen to others, as it helps you understand not only the guest but also yourself.

You can always build empathy. It’s ok to admit you don’t know the right thing to say or do, but as long as you approach the situation with an open heart then you can learn.

The hospitality industry is diverse but only at the lower level positions. As you get higher and higher in the rankins to the c-suite level, you see less and less diversity which is an issue.

Don’t take any moment for granted. We get caught up in the tough love we put ourselves through, but everything will work out like it’s meant to.

Having an Open Heart Posture - Aaron Anderson - Episode # 031