Leading Resilience at Scale: Inside Netflix’s Crisis Approach - A conversation with Gayle Anders

In this episode, we speak with Gayle Anders, Global Business Continuity Program Manager at Netflix and Head of the BCI USA Chapter, to explore what it really takes to build resilience across a fast-moving, global organization.

Drawing on his background as a U.S. Marine Corps officer and experienced crisis planner, Gayle shares how his team designs lightweight but effective continuity programs that don’t disrupt the business—but still deliver measurable value. From 30-minute resilience assessments to Netflix’s unique "resilience score" model, we dive into a data-driven, culture-aware approach that prioritizes outcomes over paperwork.

We discuss:

• How Netflix adapts continuity planning to its decentralized culture

• Moving from compliance checklists to actionable insight

• Lessons from military-to-corporate crisis leadership

• Gaining buy-in from stakeholders without adding unnecessary burden

• Making After-Action Reviews short, sharp, and effective

If you want to make your crisis management program smarter, leaner, and more relevant—this episode is for you.