Engineering Calmer Agencies & Consulting Firms: Calm is the New KPI Managing Increased Demand When You Have Less Capacity with Alethea Cheng Fitzpatrick
On the podcast lately, we've been talking about how to manage change, how to become more resilient, and how to develop our skills in these areas—both personally and as leaders—so that our businesses can weather storms and so our team can stay calm, relaxed and supported.
I talked to Elatia Abate in Episode 54 about what it MEANS to be resilient and how much of a role mindset plays in our ability to be resilient. In the last episode with Lauren Caselli, you can see how that played out for her in real-life this year in how she both weathered a HUGE business change and how she dealt with the loss of the business she had spent almost a decade building.
Today I’m going to talk about the OTHER end of that change spectrum.
What happens when things go BOOM and you have to figure out how to manage that boom in your business at a time when your personal situation might actually mean that you have less time than ever to spend in or on your business?
Today’s guest is Alethea Cheng Fitzpatrick.
Alethea is the Principal and Founder of Co-Creating Inclusion, a diversity, equity, and inclusion firm with a focus on shifting culture and driving equity through strategic consulting, leadership and team development, workshop facilitation, and business integration. Alethea’s mission is to help people, teams, and organizations create culture transformation through inclusion and belonging in order to co-create the conditions where all can thrive and do their best and most fulfilling work.
Alethea is also the mom of 2 kids, 8 and 11-year-old boys, in Brooklyn. And, like a lot of us, she’s now running a business and being the main parent, at home, dealing with virtual school for both kids—all while her business has seen unprecedented growth this year.
Listen to the full episode to hear:
- What 2020 has looked like for Alethea and how she’s figuring out how to balance business and homeschooling her kids—and how she’s being conscious about taking care of her own needs, too
- What techniques and systems she’s put into place to try and cope with all the changes that this year has brought
- How Alethea’s day-to-day looks as she manages having the capacity to work less but having MORE business than ever
- How to balance business and life when they're both changing
Learn more about Alethea:
Learn more about Susan:
- Scalespark Dollars + Decisions Roundtable
- Twitter @ScaleSpark
- LinkedIn @thesusanboles
Resources mentioned in this episode
Grab the Calm Service Design + Delivery Swipe File here