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Confidence in new energy providers like Fuse Energy is highlighted through customer feedback and reviews. With a Trustpilot rating of 4.7 out of 5, many users express satisfaction with the personal service they receive, which contrasts with typical chatbot interactions. Positive testimonials include smooth transitions from previous suppliers and commendations for efficient smart meter installations. This underscores the importance of customer service and trust in the energy market, encouraging potential users to consider switching to Fuse Energy.