World Report Monday's top stories in 10 minutes
Nov 17, 2025
Rogers customers voice frustrations over long service waits linked to competition issues. A crucial budget vote looms for Canada’s minority government, with potential election fallout. Edmonton faces a tuberculosis outbreak among the homeless, raising urgent support calls. Trump pushes Republicans to release Epstein documents, stirring political waters. In Ecuador, voters reject the U.S. troop proposal, while Chile gears up for a decisive presidential runoff. Tensions escalate as China deploys coast guard vessels near Japan's disputed islands, and Yukon commemorates pioneering leader Ione Christensen.
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Long Cancelation Ordeal With Rogers
- Anil Sathabh spent hours trying to cancel his Rogers internet after online links failed and a chatbot redirected him to call.
- He finally canceled after about seven hours, illustrating severe customer-service breakdowns at Rogers.
Competition Gap Hurts Canadian Telecom Customers
- Keldon Bester links poor customer service to a lack of competition among Rogers, Bell and TELUS.
- He suggests weak competition lets companies treat customers as revenue sources rather than to be retained.
International Protections Offer A Model
- Other countries are adopting stronger customer protections like Germany's two-click cancel option.
- Such measures contrast with Canada's experience and could reduce lengthy hold times and broken online flows.