Steve Szpytek of Axos Bank on Consumer Product Development

Our guest on this episode of Data Driven Finance is Steve Szpytek, SVP and Head of Consumer Product Development at Axos Bank. Axos Bank is a diversified technology-driven financial services company with a well-balanced portfolio of verticals within the bank. Topics discussed include:

• How technology is moving so fast, there’s always a new product out there to help you service or enhance your platform that needs to be vetted.
• Balancing what’s available vs. what really going to move the need for customers.
• The importance of mobile and why 70-75% of Axos Bank’s customers interact with the bank on the mobile app.
• How connecting accounts provides a better, fuller picture of the customer than the traditional small deposit verification method.
• The enormous advantages of account linking for personalization and more targeted customer offers.
• The four pillars that comprise Axos Bank’s strategy: customer/user experience, tracking, training, and communication.
• The move toward better, easier, faster, simpler loan applications and processing.
• The vital nature of transparency for trust building.
• What’s most on the minds these days of those tasked with creating financial customer products.
• Are physical banks on their way out?

Some Helpful Links

Steve Szpytek on LinkedIn

Axos Bank

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