The podcast features guests who discuss how UPS is utilizing AI to combat package theft. They explore UPS's 'delivery defense' tool, which assigns delivery confidence scores to identify potential delivery issues and inform recipients of theft risks. They also discuss the use of AI predictive analysis in managing delivery risks and compare UPS to competitors like DHL, FedEx, and Amazon.
UPS uses AI tool Delivery Defense to assign delivery confidence scores and inform recipients of theft risks.
Competitors like DHL and FedEx have also implemented countermeasures, highlighting the future of combating porch piracy in the delivery industry.
Deep dives
AI-powered tool to combat porch piracy
UPS has introduced an AI-powered tool called Delivery Defense to combat porch piracy, the surge of package theft across the United States. Delivery Defense uses historical data and machine learning to assign a delivery confidence score to each delivery location. A score closer to 100 suggests a potential delivery issue, while a score of 1,000 indicates high confidence in the package reaching its recipient. Recipients are informed of possible theft risks and can opt for safer delivery methods like in-store collection or UPS pickup points. This predictive AI tool highlights the trend of using AI for predictive analysis in various industries.
Competitor countermeasures and implications
DHL, FedEx, and Amazon have also implemented countermeasures to tackle porch piracy. DHL requires a signature for package delivery, a straightforward approach but potentially inconvenient for recipients who are not home. The use of AI in predictive analysis by UPS showcases forward-thinking in addressing package theft. However, the adoption of such technologies and decisions on handling potential delivery risks ultimately depends on individual merchants. The response from competitors will shape the future of combating porch piracy in the delivery industry.
In this episode, we delve into how UPS is leveraging artificial intelligence to combat the escalating issue of 'porch piracy' across the U.S. We'll discuss the technology's role in ensuring package safety and its potential impact on delivery methods in the future.