Episode 97 -- AI’s Missing Puzzle Piece — Why Information Readiness Determines AI Success

In this insightful episode, Dr. Dave Chatterjee speaks with Greg Clark—longtime enterprise content management and cybersecurity leader—about a foundational but overlooked ingredient of AI success: information readiness. While organizations rush to implement artificial intelligence, many neglect the quality, governance, security, and contextual integrity of the data fueling these systems. As Clark notes, without clean, curated, and governed information, even the most advanced AI models will misfire—sometimes with damaging or legally significant consequences.

Together, they explore why “garbage in, garbage out” is more relevant than ever in the AI era, especially as enterprises confront fragmented data, weak metadata, inconsistent governance, and high regulatory scrutiny. Dr. Chatterjee weaves in his Commitment–Preparedness–Discipline (CPD) governance framework, demonstrating why information readiness must be treated as a strategic capability, not a technical afterthought. The conversation illuminates how trust, data integrity, and responsible model oversight are emerging as competitive differentiators in the age of GenAI and agentic AI.

Time Stamps

00:49 — Dave introduces Greg Clark

02:43 — Clark’s 20+ year journey

07:14 — Defining information readiness

08:32 — Importance of understanding data

09:58 — Data chaos and pitfalls

12:00 — Trust erosion

13:29 — Air Canada chatbot case

16:22 — Auditability and explainability

18:51 — CPD applied to AI governance

20:43 — Operational maturity

22:53 — JPMorgan’s Responsible AI Council

25:43 — Security as strategic capability

27:35 — Zero trust and data protection

30:32 — Mayo Clinic example

31:25 — Metrics for buy-in

32:50 — Destroy-your-business scenarios

34:21 — Trust-first culture

36:09 — Human-in-the-loop

37:20 — GDPR case

38:23 — Final reflections

To access and download the entire podcast summary with discussion highlights - https://www.dchatte.com/episode-97-ais-missing-puzzle-piece-why-information-readiness-determines-ai-success/

Connect with Host Dr. Dave Chatterjee

LinkedIn: https://www.linkedin.com/in/dchatte/

Website: https://dchatte.com/

Books Published

The DeepFake Conspiracy

Cybersecurity Readiness: A Holistic and High-Performance Approach

Articles Published

Ramasastry, C. and Chatterjee, D. (2025). Trusona: Recruiting For The Hacker Mindset, Ivey Publishing, Oct 3, 2025.

Chatterjee, D. and Leslie, A. (2024). “Ignorance is not bliss: A human-centered whole-of-enterprise approach to cybersecurity preparedness,” Business Horizons, Accepted on Oct 29, 2024.

Isik, O., Chatterjee, D., and Lourenco, D.A. (2024). “Getting Cybersecurity Right,” California Management Review — Insights, Accepted for Publication, July 8, 2024. 

Chatterjee, D. (2023). “Mission critical – How American Cancer Society successfully and securely migrated to the cloud amid the pandemic,” I by IMD, March 13, 2023.

Chatterjee, D. (2022). “Preventing security breaches must start at the top,” I by IMD, September 28, 2022, Institute for Management Development, Lausanne, Switzerland

Chatterjee, D. (2022). “Making Cybersecurity Readiness Mainstream,” Executive Blog Post, NETSPI, March 1, 2022

Benz, M. and Chatterjee, D. (2020). “Calculated Risk? A Cybersecurity Evaluation Tool for SMEs,” Business Horizons, available online from May 4, 2020

Chatterjee, D. (2019). “Should Executives Go To Jail Over Cyber Attacks,” Journal of Organizational Computing and Electronic Commerce, Vol 29, Issue 1, pp. 1-3.

Abraham, C., Chatterjee, D., and Sims, R. (2019). “Muddling through cybersecurity: Insights from the U.S. healthcare industry,” Business Horizons, July 2019.