A webinar presented on May 18, 2021

Presented by Dr. Joy Dobson, Senior Physician Consultant at 3sHealth in Saskatchewan, Canada

See slides or video: https://www.kainexus.com/continuous-improvement/innovative-patient-first-vaccination-clinic-design/webinar/thanks

Learning Objectives:

Become familiar with a “care comes to the client” concept as applied in Canadian vaccination clinics
Use lean concepts embedded in a “Patient First” model to improve value in clinics of any size

We know there will be many innovative practices shared that will have application possibilities across borders and outside of vaccination work and settings.

The Q&A section included discussion of:

Having just one month to prepare for vaccination
How does their long-standing "idea process" work?
About the U-cell: How does it address 30 minute observation vs 15?
What are the causes of the variation in cycle times? Pre-filled syringes were a big part of that, other factors
Do you start the day by filling up the pod or by pacing patients in at the cycle time?? They learned this over time...

927: On the Phone with Vendela Vida