Using data for Organizational excellence with Satyendra Kumar = Part2

In this second  part of the conversation with an IT industry veteran, Satyendra Kumar, he shares

• His perspective on Agile approaches
• Agile approaches are good for certain contexts such as: products, supported by DevOps and other techniques
• May still be reluctant for systems such as critical, real-time systems [nuclear, aircraft etc]
• For services work, need to be careful; unless there is a strong risk management approach, it may be risky to use Agile approaches
• Examples from his experiences in helping large organizations
• His approach to understanding an organization to enable change, by starting with a business problem
• His tips to address data quality and quantity, by looking at the metrics system and identifying the right lead indicators
• The need for the quality function to learn and evolve
• A sneak peek into his upcoming book on building excellence in organizations