Harder Than It Looks: Parking Uncovered EP 40: Service, Struggle, and Strength - The Making of Amano's CEO, Greg Brewer
In this episode of Harder Than It Looks Parking Uncovered, host Brian Wolf sits down with Greg Brewer, the newly appointed President and CEO of Amano McGann, Inc. Greg shares his inspiring journey from humble beginnings to leading one of the parking industry's top technology providers. He offers insights on authentic leadership, company culture transformation, and balancing technological innovation with essential human interaction in parking operations.
Key Takeaways:
- Authentic leadership rooted in diverse industry experience builds credibility and relatability
- Unifying company culture requires breaking down silos between branches and corporate
- Empower employees to make customer-centric decisions based on empathy
- While technology streamlines operations, human interaction remains crucial for customer satisfaction
- Personal and professional growth comes from embracing mentorship and new challenges
Episode Highlights:
[00:02:29] Greg's childhood and early career path
[00:08:00] Entering the parking industry under mentor Henry Allen
[00:14:00] Joining Amano McGann and rising through the ranks
[00:18:00] Navigating company restructuring and COVID-19 challenges
[00:20:00] Vision for continuous improvement as new CEO
[00:28:00] Balancing innovation and customer experience
[00:39:00] Community involvement with Bridge of Unity nonprofit
[00:46:00] Lightning round questions on leadership and life
Notable Quotes:
"Nothing happens till somebody sells something." - Greg's signature phrase
"When the magic really happens is when folks that aren't on your payroll start selling for you." - On building customer advocacy
Resources Mentioned:
- Amano McGann, Inc. (AMI) - www.amanomcgann.com
- Bridge of Unity nonprofit
About Greg Brewer:
Greg Brewer is the President and CEO of Amano McGann, Inc., a leading provider of parking access and revenue control systems. With over 20 years of experience in the parking industry, Greg has worked his way up from service technician to sales roles to executive leadership. He is passionate about authentic leadership, continuous improvement, and giving back to his community.
Contact Information:
- Email: greg.brewer@amanomcgann.com
- LinkedIn: Greg Brewer
To learn more about Parker Technology, visit parkertechnology.com