Let's Talk Loyalty #200: Circle K's Subscription Car Wash Loyalty Programme
As we celebrate our 200th episode, we discovered the power of subscriptions to drive loyalty in the car wash category in an insightful interview with Lars Hecht, who leads the car wash category globally for Circle K, one of the world's best known fuel and convenience retailers.
Circle K operates the largest global network of car washes, with more than 2,750 units worldwide.
Having discovered the power of subscriptions to drive recurring revenue, Lars joined "Let's Talk Loyalty" to share some of Circle K's loyalty learnings, in particular the challenges of designing and launching a car wash subscription loyalty program across such varied markets as the US, Canada and Europe.
Circle K's commitment to innovation has been the driving force of this dramatic evolution for the car wash industry, so listen to hear the complex and compelling journey they've been on to ensure the success of this new business model.
From subscription insights to beacons, we discuss fascinating technology innovations that engage customers, increase trip frequency and create a powerful opportunity for recurring revenue.
Show Notes:
1) Lars Hecht, Global Lead Category Director for Circle K
2) Circle K Car Wash Subscription website
3) Referenced in episode: Adam Schaffer, Co-Founder & Managing Partner at Ellipsis & Company