#49 "Culture: Instilled, Not Inherited" With Scott Heywood (Buffalo FD)

Summary In this conversation, Scott Heywood, a Battalion Chief in the Buffalo Fire Department, discusses the importance of culture in the fire department and the role of company officers in creating a winning culture. He emphasizes the need for trust, respect, and a shared mindset among the crew. Scott also highlights the significance of effective communication and the ability to adapt to different situations. He shares insights on gaining control and trust as an officer, balancing aggression and safety, and dealing with conflict in a constructive manner. This conversation explores the bond and love among firefighters, the risk vs reward dilemma, the importance of trust and respect, understanding frustration in the heat of the battle, the role of trust in high-stress situations, the importance of trust and rapport in the fire service, learning from mistakes and self-reflection, creating a culture of trust and decision-making, the value of post-incident analysis, the impact of social media on fire service culture, promoting positive change at every level, the importance of transparency and communication, the need for adaptability in the fire service, the impact of personal commitment on leadership, the role of chiefs in promoting positive change, the power of individual actions in shaping culture. Takeaways Culture is crucial in the fire department and is instilled through shared values, mindset, and ideology. Company officers play a vital role in creating and maintaining a winning culture within their crew. Effective communication, trust, and respect are essential for a successful and cohesive firehouse culture. Balancing aggression and safety is important to ensure the overall success of firefighting operations. The bond and love shared among firefighters is indescribable and creates a strong sense of brotherhood. In high-stress situations, trust and respect are crucial for effective decision-making and teamwork. Learning from mistakes and self-reflection are essential for personal and professional growth. Creating a culture of trust and open communication is vital for a successful fire service. Individual actions and commitment to positive change can shape the culture of a fire department. Chapters 00:00Introduction and Background 02:53The Importance of Culture in the Fire Department 07:56Creating a Winning Culture 13:00Company Officer's Role in Culture 23:01Gaining Control and Trust as an Officer 28:01Balancing Aggression and Safety 33:00Dealing with Conflict and Communication 35:12The Bond and Love Among Firefighters 36:13The Risk vs Reward Dilemma 37:28The Importance of Trust and Respect 38:34Understanding Frustration in the Heat of the Battle 39:22The Role of Trust in High-Stress Situations 40:30The Importance of Trust and Rapport in the Fire Service 41:17Learning from Mistakes and Self-Reflection 42:14Creating a Culture of Trust and Decision-Making 44:26The Value of Post-Incident Analysis 45:50The Impact of Social Media on Fire Service Culture 48:19Promoting Positive Change at Every Level 50:14The Importance of Transparency and Communication 51:03The Need for Adaptability in the Fire Service 52:12The Role of Chiefs in Promoting Positive Change 53:33The Impact of Personal Commitment on Leadership 56:11Promoting Positive Change at Every Level 57:55The Importance of Discipline and Consistency 01:00:24The Role of Chiefs in Promoting Positive Change 01:02:08The Impact of Chiefs on Firefighters' Lives 01:04:05The Power of Individual Actions in Shaping Culture 01:06:09The Role of Chiefs in Promoting Positive Change 01:08:01 The Importance of Personal Actions in Shaping Culture