This podcast episode explores the challenges of process improvement in IT operations, using examples from data centers, automotive, and cybersecurity. The discussion covers the slow evolution of secure boot, the difficulties cloud providers face in translating their processes to the broader market, and the emergence of vehicle-to-anything ecosystems. The group delves into the need for standardization and security in vehicle ecosystems, as well as the policy management and automation challenges enterprises face. The conversation also examines the balance of trust in technology versus human expertise, particularly around the use of AI and the risks of generative AI. The CrowdStrike incident is analyzed, with debate around the responsibility of CrowdStrike, Microsoft, and Delta's operational controls. The impact on cyber insurance and the need for broader risk management approaches are also discussed, highlighting the interconnectedness of process improvement and risk management, and the call for greater industry collaboration to address these challenges. Transcript: https://otter.ai/u/93JhNjmekqf0ttX21gsupz4OeBY?utm_source=copy_url