Lesson 20: Empowering Team Performance: Assessing Capacity and Optimizing Results

In today's lesson, Jason explores the topic of capacity and how it impacts your team's performance. He answers the three important questions to assess your team's capacity and ensure they are working at their most optimal level. The first question revolves around how to identify when a team member is not performing at their best. Listen as Jason shares the importance of being present in employees lives, asking the right questions, and tapping into their emotions to understand their capacity. By doing so, you can spot patterns, address struggles, and support team members effectively. Jason talks about the value of identifying team members who can produce the most valuable work. This starts with aligning revenue production with capacity usage to avoid mismatches that can lead to inefficiency and dissatisfaction. Understanding which team members can handle complex tasks is crucial for growth and success. Lastly, Jason addresses the impact of personal lives on a team's ability to focus and work undistracted. Jason acknowledges the challenges of remote work and the importance of respecting personal decisions while understanding potential distractions that emerge, such as the summer months. By accommodating these factors, you can navigate around them and maintain productivity. Listen the full episode to discover strategies to enhance your team's capacity.