Everyday AI Podcast – An AI and ChatGPT Podcast EP 237: Zoom Exec Tells How AI is Changing Real-Time Collaboration
Mar 27, 2024
In this discussion, Smita Hashim, Chief Product Officer at Zoom, shares her extensive experience in real-time communication. She reveals how AI is revolutionizing collaboration, especially in the wake of COVID-19. Hashim talks about Zoom's new features, including the AI companion that streamlines data and enhances productivity. Additionally, she explores the transformative potential of generative AI in video calls, highlighting innovations like virtual note-takers that improve efficiency and creativity in hybrid work environments.
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Early Video Call Challenges
- Smita Hashim recalls the early challenges of video calls, like poor internet and device compatibility.
- Zoom's focus on quality and infrastructure helped overcome these obstacles, making video calls reliable.
Generative AI's Impact on Video Calls
- Pre-generative AI, video calls were sometimes more difficult than in-person meetings due to note-taking challenges.
- Generative AI has since simplified note-taking and improved real-time collaboration.
Generative AI's Transformative Potential
- Generative AI transforms mundane tasks, freeing up time for more creative work.
- Zoom AI Companion, available across Zoom products, helps users reclaim time and improve efficiency.