Commission Sales: 14 Life Balance Mistakes & Best Practices with Realtor VP April Myers

In this episode, April Myers, a Vice President and Realtor with RLAH @Properties, joins Brian to talk about Life Balance Mistakes & Best Practices for people that work on Commission. 

See the full details and links on the episode's page: https://www.productivitygladiator.com/episodes/commission-sales-life-balance-mistakes-best-practices-with-realtor-vp-april-myers

Today’s Guest

April Myers
Vice President & Realtor - RLAH @Properties

April is a licensed Realtor with over 15 years of experience in the real estate industry. April has helped clients buy or sell 200+ homes, and has been licensed in three different states. With a strong emphasis on excellent client service including transparency, education, and communication, she delivers an exemplary experience whether clients are buying their first or second homes, downsizing or upsizing, and everything in between. She has served on various committees and leadership positions within RLAH @properties, and the real estate community, and is heavily involved with the Northern Virginia Association of Realtors. She is 2023 Chairperson of the NVAR Political Action Committee. 
Instagram
LinkedIn
April@rlahre.com

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For Employees

Mistake: People let their ego get in the way. You think you know better than the people you’re working with, which can alienate the customer and cost you the sale. “Perfection gets in the way of done”

Mistake: “If you love the team you work on, it doesn’t feel like work”. If team becomes your family and all you do is work, that’s not “Life Balance”.

Mistake: Loyalty to a fault. You are replaceable and so is your workplace. If you’re work isn’t acceptable to the workplace, they can and will let you go. On the flip side, just because they gave you a shot doesn’t mean “you owe them” anything. If you’ve progressed in your career and the growth you want in your current role isn’t happening, it’s time to move on, you need to make that decision. Don’t stick around because you think you owe them something.

Best Practice: Grow and develop relationships outside of work. Sales is often a “people” job. Good relationships with co-workers and prospects can be fulfilling, but over time, you will actually start to feel lonelier, since those relationships are for work purposes, no personal, and don’t feed your soul completely! You need friends and relationships that have NOTHING to do with work.
New research shows that even a single conversation with a friend per day is enough to boost your happiness and lower stress. the conversation needs to be “quality” to improve your day, that can mean anything from deep discussions to just catching up or joking around. The study determined in-person interactions were better, social media didn’t count.

Best Practice: Don’t lose sight of what the end goal is. If you get money hungry, life and “the universe” will catch up to you. If your focus is making a buck, that will cause more highs and lows. If your focus is helping people, that can keep paying dividends and be fulfilling,

Mistake: More hours don’t equal more success. Work smarter not harder. In the beginning of any role, you need to hustle to get started, however, working 80 hours/week isn’t sustainable, you need to work on bettering yourself and your career.

Best Practice: YOU are in charge of bettering yourself. Bettering and developing yourself will make a night and day difference in your career, but NO ONE will push your learning. Most workplaces are only interested in your sales. YOU have to push and stress your learning and development.
Metaphor for this: Lebron James didn’t get to be the best just because he played a lot of basketball games.  Coaching? Training?  Practice? 

Best Practice: Know yourself and your strengths. Make sure you’re spending your time on the important parts of the process that are the best use of your time. Realtor examples: If graphic design isn’t your strength, don’t design your own fliers.

Best Practice: A teammate will allow life balance opportunities, instead of having to do every sale yourself. Perhaps splitting instead of working all the time to handle everything yourself.

For Front Line Supervisors and Middle Managers

Mistake: “Good Salesperson” doesn’t mean “Good Manager” - You need to learn and develop as a manager now. Being a good salesperson might have gotten you the promotion, but “what got you here won’t get you there”. Your self development now needs to focus on management skills, not just continuing to be a good salesperson.

Best Practice: “Mirroring” employees and customers so they feel heard. This is a game changing skill, whether it’s a problem one of your employees is sharing, or a customer communicating an issue you’re just now hearing about, helping them feel heard is a skill you need to learn and actually practice. Reference the book “never split the difference” linked below in the book section of these episode notes.

Best Practice: Support your employee’s deals while they’re off - Trust is an important thing, and the trust an employee has when a customer of theirs interacts with a manager while the employee isn’t there is paramount. This is a “short game” vs “long game” conversation. In the short term, it may be better that you closed that sale or resolved the customer issue with a sale, but in the long term if the employee comes back and finds out that the manager “stole” the sale, or the manager “threw the employee under the bus” by saying the employee was wrong or didn’t know what they were talking about, these will cause a loss of trust which takes years to rebuild. “You haven’t hit your goal yet, so are you coming in this weekend, it’s the last day of the month”

Best Practice: In Prospecting, help employees with “value” to offer customers when following up. After the first “are you ready yet” call, the customer will get tired of salespeople calling, managers can help come up with news and ideas for what value add for the customer to share in a prospecting follow up call. Some kind of news or reason for salespeople to call is important, and as a manager, feeding these ideas to your team is valuable help you can provide.

Best Practice: Help your teams be involved in communities where the leads are warm instead of cold. Are there places online employees and teams can go to engage with potential clients who are already interested in what you’re selling? These places would be potentially “luke warm” connections instead of straight “cold” emailing/calling. Maybe facebook groups where they’re selling/buying what you have? Instead of waiting for them to come to you, how can you go where your potential customers are. Also, HOT TIP, offer value to these potential customers, don’t just log on and try to sell them something in your first interaction. Offer information and advice, establish yourself as a helpful resource.

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Good Books & References in This Episode

The Road Back to You: An Enneagram Journey to Self-Discovery
by Ian Morgan Cron

Never Split the Difference: Negotiating as if Your Life Depended on It
by Chris Voss

Secrets of Closing the Sale: For Anyone Who Must Get Others to Say Yes!
by Zig Ziglar

The Five Dysfunctions of a Team: A Leadership Fable
by Patrick Lencioni, Charles Stransky

5 Voices: How to Communicate Effectively with Everyone You Lead
Jeremie Kubicek

Ninja Selling: Subtle Skills. Big Results
by Larry Kendall

Podcast Episode: End Your Struggle: Set Boundaries + Find Peace with Licensed Therapist Nedra Tawwab

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About The Creator/Host: I’m Brian. At age 4, I was diagnosed with insulin dependent (type 1) diabetes and told that my life was going to be 10-20 years shorter than everyone else. As a kid I took time for granted, but now as an adult, time is the most precious thing that I have. I teach overworked project managers how to level-up their life balance and pump up their practical productivity through my Productivity Gladiator training system. If what you’ve seen here intrigues you, reach out, let’s chat! Time is the currency of your life, spend it wisely.