Don't Give Up the Ship - 5 Tips to Keep SPD Quality High without Throwing Productivity Overboard

On this CE approved release of Articles On-The-Go, tune in for ideas about keeping quality as the central focus of your Sterile Processing team: "As with many other things, your vision for quality should start at the front door. Don't hire any technician before you find out where their values lie in terms of a quality work ethic. This will mean integrating a "quality" section into your interview form. Ask them how they have balanced the pursuit of perfection under time constraints in a previous work experience. Have them describe a time when they went over and above to ensure their work product was better than required. If you communicate this standard at the very beginning, your techs will take it for granted that quality is a core value of the department -- and then work accordingly...."

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