Design Hires Interviews Debbie Levitt

Debbie Levitt was once told by a former boss that she was a “Change Agent.” This moment went on to inspire a long career helping many companies tackle major challenges. A consultant and problem solver by nature, Debbie has built her business, Delta CX, to focus around helping organizations create meaningful experiences for their customers. In addition to providing consulting services to organizations, Debbie also offers coaching, training, and many other community resources through Delta CX. 

Check out today’s episode to learn more about what it means to be an agent for change, how to advocate for yourself as a UX Designer, and much more. 

Here’s a look at our discussion:

• 0:01 : Debbie’s reverse recruiting tactic to find a Change Agent role
• 3:50 : Asking the right questions during an interview to best understand the role
• 11:20 : What it means to be a Change Agent
• 19:23 : Being an advocate for yourself as a UX Designer
• 25:04 : How education is failing early career UXers and why we need more apprenticeships
• 32:00 : What Debbie looks for in her apprentices 
• 35:40 : Critical soft skills for UX design
• 39:00 : A little bit more about Debbie’s book and workshop, and how to get in touch with Debbie

Links mentioned in this episode:

• Delta CX YouTube: Questions to Ask During Interviews
• Delta CX Website
• Transforming Toward Customer Centricity Workshop
• Delta CX YouTube Page
• Delta CX Community Resources
• Debbie Levitt’s Email Address
• Delta CX Coaching