Becker’s Healthcare Podcast Driving Innovation and Upskilling in Healthcare with Sharon Easterling, CEO of Upskillz
Jul 21, 2025
Sharon Easterling, CEO of Upskillz and VP of Revenue Cycle, dives into the transformative role of AI in healthcare. She introduces 'Shakira,' an innovative AI tool designed to revolutionize revenue cycle management. The discussion highlights the urgent need for upskilling in the workforce as technology evolves. Easterling emphasizes proactive leadership and the importance of transparency to boost patient engagement during virtual care. Her insights offer a roadmap for leaders navigating the future of healthcare.
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AI's Expanding Healthcare Role
- AI integration spans consumer to healthcare sectors, increasingly embedded in all operations.
- Unified platforms integrating clinical, administrative, and financial data boost workflow and patient care coordination.
Virtual Nurse Experience
- Sharon's husband experienced virtual nursing during a hospital stay, highlighting virtual visit growth.
- Providers must ensure patient comfort and orientation in new virtual care experiences.
Shakira AI Revolutionizes Revenue Cycle
- "Shakira," an AI solution, aims to overhaul the entire healthcare revenue cycle, leveling provider-payer dynamics.
- This innovation promises improved denial management and increased transparency.
