Bloomberg Talks Airbnb CEO and Cofounder Brian Chesky Talks App Redesign
May 16, 2025
Brian Chesky, CEO and Cofounder of Airbnb, dives into the recent app redesign that's prioritizing user experience and new services. He explores innovative strategies for expanding beyond home rentals to offer diverse local experiences. Chesky emphasizes a hands-on leadership approach in navigating technology's impact on trust and customer service. The conversation also touches on the gig economy and how the company is leveraging technology for better vetting and service scalability.
AI Snips
Chapters
Transcript
Episode notes
Monetizing Time Beyond Homes
- Airbnb sees huge growth potential monetizing people's time, not just their homes.
- There's no dominant platform for services that require trust and personal exchange like Airbnb can provide.
Train Tech By Starting Manual
- Start manual processes to learn and train technology effectively.
- Then build tools to automate or assist human tasks for scale.
Focus On Perishable Opportunities
- Airbnb prioritizes launching services now due to time-sensitive opportunity despite advertising being inevitable.
- Extending platform from homes to services first builds a scalable horizontal platform.