Tech Nest: The Proptech Podcast Creating an Excellent Guest Experience with Peter Gudmundsson, CEO of BeHome247
Peter Gudmundsson, CEO of BeHome 247, discusses the challenges and opportunities in the short-term rental and vacation rental industry. He emphasizes the importance of delivering a consistently excellent guest experience and the need for brand consistency. Gudmundsson also addresses the impact of local zoning regulations on the industry and the role of technology in improving operations and guest satisfaction. He highlights the value of a unified operations platform that integrates various systems and provides real-time visibility for property managers. BeHome 247 provides a unified operations platform for the short-term rental and residential property management industries. The platform integrates various functions such as maintenance, housekeeping, guest communication, and vendor management, improving operational efficiency and customer experience. The CEO, Peter Gudmundsson, emphasizes the importance of thinking systemically and avoiding the purchase of point solutions that lack coordination. He also discusses the role of AI in customer service and the need for a balance between technology and human interaction. Gudmundsson predicts that the industry will see more consistency of delivery and that digital curb appeal will become a critical factor in property judgments.
More about Peter and BeHome247
BeHome247 provides residential and STR/VR real estate owners/operators and property managers with a tailored operations platform. The technology controls smart devices, operating workflows, and resident communications.
Peter Gudmundsson is CEO of BeHome247. He has been running small and medium-sized businesses in technology, content, and human capital for over twenty-five years.