What you'll learn from this construction podcast episode with Jeff Sawyer of TruNorth Construction:

- How unhappy customers can be a symptom of gaps in your processes.

- How Jeff's team uses TQM, total quality management, to make customers happier and get buy in from his team.

- How Jeff looks at red flags and flaws in his processes.

- We go deep into how to create processes for your business, and Jeff's advice for how and where to get started.

- Jeff's unconventional approach to punchlists.

- Great way to say thank you at the end of a project.

How to connect with Jeff Sawyer:

Resources mentioned in this construction podcast episode:

Apparatus Contractor Services - http://www.goapparatus.com

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